Booking Not Showing Up in Your Account? Here’s Why
If you can’t find your Manchester airport taxi booking in the app, it may be due to multiple accounts. Contact our support team to merge accounts and access all your bookings.
Written By Hadia Chaudhary
Updated Just Recently
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If you’re unable to locate your Manchester airport taxi booking within your account, it may be due to having more than one user account associated with different email addresses.
This is a common issue that can be easily resolved by merging your accounts.
Why You Might Not See Your Booking
The most common reason for a missing booking is that it was made under a different email address than the one currently used to log in. This often happens when:
- A booking was made using an old or alternative email
- Multiple accounts were created by mistake
- Someone else booked the ride using their own details
As a result, the booking does not appear in your current account or app.
How to Merge Multiple Accounts
To regain access to all your bookings, please contact our customer support team and provide the following information:
- All email addresses used across your accounts
- Full name and surname associated with each account
- Any known booking reference numbers
Once we receive this information, our team will assist in merging your accounts so that all your Manchester airport taxi reservations appear in one place.
Please allow up to 24 hours for us to complete the process.
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